LIVIT Privacy Policy

Last updated: 1 November 2026

This policy explains how Livit for Catering Services LLC ("LIVIT", "we", "us") collects, uses and protects your personal data when you use the LIVIT mobile app and our website at livit.ae (together, the "Services"). We are based in Dubai, United Arab Emirates, and process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

If you have questions, contact us at hello@livit.ae.

1. Data we collect

Account details. Your name, email address, mobile number, and login details (including sign-in through Apple or Google, if you choose it).

Delivery details. Your delivery addresses, the map pin you place, delivery notes, recipient name and phone, and your preferred delivery window. If you tap "Use my location", we use your device's location once to place the pin. We do not track your location in the background.

Plan and order details. Your program, meals per day, delivery days, plan length, dish choices, orders, pauses, renewals and delivery history.

Nutrition and body information you choose to give us. Your goal, age, sex, height, weight, goal weight, activity level, calorie and macro targets, foods you exclude (including allergies), meals you mark as eaten or skipped, weight entries, and meal ratings. We use this only to build and track your plan. You can leave optional fields blank.

Payment details. Payments are processed by Stripe. We do not see or store your full card number. We keep a record of each payment, including the amount, date, invoice number, card brand and the last four digits of your card.

Rewards and wallet. Your LIVIT Points balance, streaks, referral code, referrals, and LIVIT Wallet credits and debits.

Support and messages. Messages and photos you send us through support tickets, contact forms or email, and your conversations with Luna, our AI nutrition assistant.

Trainer link. If you use a personal trainer's code, we link your account to that trainer. Your progress is shared with them only if you turn on "Share my progress", and you can turn it off at any time.

Technical data. Basic device and usage information needed to run the Services securely, and, on our website, advertising conversion data from Google Ads (for example, that a purchase happened after you clicked an ad).

2. How we use your data

• To create and manage your account.
• To prepare, portion and deliver your meals to the right address at the right time.
• To calculate your targets, recommend dishes and show your progress.
• To take payments, issue tax invoices, and manage refunds, points and wallet credit.
• To answer support requests and resolve delivery issues.
• To send you service messages, such as order confirmations, delivery updates, reminders before menu or plan cut-offs, and replies to your tickets.
• To send marketing emails, only where you have agreed. You can unsubscribe at any time.
• To keep the Services secure, prevent fraud, and meet our legal, tax and accounting obligations.

We do not sell your personal data.

3. Who we share it with

We share data only as needed to run the Services:

• Our kitchen and delivery team, who see your name, phone, address, delivery window, notes and meal list.
• Service providers that host and run the Services on our behalf, including Base44 (app hosting and database), Stripe (payments), Google (maps and address search, and Google Ads conversion measurement on our website), Mailchimp (email), and the AI provider that powers Luna.
• Your personal trainer, only if you link a trainer and choose to share your progress.
• Authorities, where the law requires it.

Some providers may process data outside the UAE. When they do, we rely on their contractual and security commitments to protect it.

4. How long we keep it

We keep your account and plan data while your account is active. Order, payment and invoice records are kept for at least five years after the transaction, as UAE tax law requires. Support messages are kept for up to two years after a ticket is closed. When you delete your account, we delete or anonymise your personal data, except records we must keep by law.

5. Your choices and rights

You can:

• View and update your details, addresses and preferences in the app.
• Turn off progress sharing with a trainer at any time.
• Unsubscribe from marketing emails using the link in any email.
• Delete your account at any time from Account in the app. This removes your profile, addresses, logs and preferences.
• Ask us for a copy of your data, or ask us to correct, restrict or delete it, by emailing hello@livit.ae. We will respond within 30 days.

6. Security

We use encrypted connections (HTTPS), access controls so that customers can see only their own data, and trusted providers for hosting and payments. No system is completely secure, but we work to protect your data and will let you know if a breach affects you, as the law requires.

7. Children

The Services are not intended for children under 18, and we do not knowingly collect their data.

8. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new "Last updated" date, and tell you in the app or by email if the changes are significant.

9. Contact

Livit for Catering Services LLC
Dubai, United Arab Emirates
hello@livit.ae